Shipping & Returns
Everything you need to know about getting your Anti-Aging Cream order delivered, and how returns, refunds and replacements work.
The short version
- Orders are processed within 2 business days.
- Shipping takes 3–21 business days, depending on your location and shipping method.
- Returns are accepted within 30 days of delivery for unused items in their original packaging.
- Damaged, defective or wrong item? Tell us within 5 days of delivery and we’ll put it right.
Order processing
We process and dispatch orders within 2 business days of purchase.
Shipping times
Shipping takes 3 to 21 business days, depending on your location and the shipping method you choose.
30-day returns
You can return your order within 30 days of delivery. To qualify, items must be unused, in like-new condition and in all of their original packaging.
Changed your mind? No problem. The same 30-day window applies, and you just need to follow the return steps below.
Every return needs to be approved by us first. Please get in touch before sending anything back, because returns sent without authorization won’t be accepted.
How to start a return
- Email us at
with your order number and the item(s) you’d like to return. Returns can only be started by email, not by phone or through a contact form. - Wait for our reply with your return instructions before you send anything back.
- Pack the items securely so they aren’t damaged in transit, and include the original invoice or a note with your full name, email address and order number.
Return shipping costs are your responsibility and are non-refundable.
Refunds
Once we’ve received and inspected your return, we’ll issue your refund to the original payment method. Please allow up to 14 business days for it to appear on your statement.
Damaged, defective or incorrect items
- Received the wrong item? Email within 5 days of delivery with your order number, a description of what you received and a photo. We’ll send return instructions and ship the correct item at no extra cost.
- Arrived damaged or defective? Email us within 5 days of delivery with your order number, a short description and a photo or video that clearly shows the problem. Once we’ve reviewed it, we’ll arrange a replacement or a refund.
Warranty
Our products are covered against manufacturing defects. This warranty doesn’t cover normal wear and tear, accidental damage, misuse or neglect.
If you find a manufacturing defect, email with your order number and a description of the issue, and we’ll help.
Late, missing or lost orders
- Marked as delivered but not received? Contact us straight away so we can help. Claims for missing packages must be made within 30 days of the delivery date shown on your tracking.
- Order running very late? An order that is more than 60 days late is treated as lost, and we’ll give you a full refund.
If you think your order is lost, email with your order number and details.
Exchanges
We don’t offer direct exchanges. If you’d like a different product or pack size, please return the original item and place a new order for the one you want.
Questions?
We’re here to help. Email and we’ll get back to you within 1–2 business days.